21+ only

95 ok Responsible Gaming —
Keep Yourself Safe

95 ok believes gaming is for enjoyment — not stress. On this page we explain how to set your own limits, recognise warning signs, and get help when you need it.

21+
Anyone under 21 is strictly prohibited from opening an account or placing bets at 95 ok.

When Does Gaming Become a Problem?

Slots, cricket betting, and live casino games are designed as entertainment. Most people play within a set budget and time limit and enjoy themselves. But for some, it can get out of control. When gaming leads to financial loss, damaged relationships, or mental distress, it is considered problematic.

Under 95 ok's Terms and Conditions, all users are required to commit to playing consciously and responsibly. We want you to see gaming as entertainment — not a source of income. Increasing bets to recover lost money is never the right strategy; it only makes things worse.

If you notice that your control over gaming is slipping, take action without delay. Below we have listed a number of tools and support resources that can help you.

Tools for Setting Your Own Limits

95 ok lets you use these protection tools directly from your account. You can also activate any limit by contacting our support team via 24/7 live chat or email.

Deposit Limit

Set a maximum amount you can deposit on a daily, weekly, or monthly basis. Once the limit is reached, no further deposits can be made during that period.

Session Time Limit

Decide in advance how long you will play each day. When the time is up, the session will close automatically and a warning message will appear.

Loss Limit

Set a limit on how much you are willing to lose within a given period. Once that limit is reached, no further bets can be placed.

Self-Exclusion

Close your account yourself for a short or long break. During this time no bets or deposits can be made, and promotional messages will also be stopped.

Break Option

Take a break from gaming for one week or one month. This does not delete your account — activity is simply paused.

Reality Reminder

A message will appear at set intervals showing how long you have been playing and how much you have spent. This reminder helps slow down gameplay.

Request a Limit

Fill in the details below and send your request. Our team will make the change to your account within 24 hours.

Recognise the Warning Signs

If any of the following applies to you or someone close to you, take it as a signal to pay attention.

Chasing Losses

Repeatedly increasing bets to recover losses — this is the most common warning sign.

Spending Beyond Budget

Using money set aside for food, rent, or bills to gamble.

Hiding from Family and Friends

Keeping how much you are playing or losing secret from people close to you.

Loss of Control

Being unable to stop even when you try, or returning again and again.

Emotional Distress

Feeling unusually angry, frustrated, or anxious after a loss; only feeling good after a win.

Borrowing to Gamble

Taking money from friends, family, or lenders in order to place bets.

Check Yourself

Ask yourself the questions below. If you answer "yes" to two or more, it is worth getting in touch with our support team.

1 Have you ever spent more than your set budget?
2 Have you increased your bets to try to recover lost money?
3 Have you spent less time with family or friends in order to play more?
4 Has thinking about gaming reduced your focus on work or studies?
5 Have you seen gaming as a way to escape financial pressure?
6 Have you tried to stop gaming and failed?

Where to Get Help

Asking for help takes courage. Below we list different types of support available. Under 95 ok's Privacy Policy, your personal information is kept fully secure.

95 ok Live Chat

Chat with us in Bangla via 24/7 live chat. Our team will help you activate self-exclusion or any other limit right away.

Contact by Email

Write to us with full details by email. Replies are provided in both Bangla and English. Our support email: [email protected]

Family and Close Ones

Tell a trusted family member. They can stand by you, help you make the right decisions, and keep you accountable.

Professional Counsellors

Speak with a mental health professional or counsellor. Many hospitals in Bangladesh have mental health departments where this service is available.

Support Groups

Sharing your experience with others facing the same problem reduces isolation. You can join local or online support groups.

95 ok's Commitment

Responsible gaming is a core part of 95 ok's foundation. We do not only provide entertainment — we want to ensure that every player is gaming in a safe environment. To learn more about us, visit the About Us page.

  • Registration and access for anyone under 21 is strictly prohibited.
  • Age and identity documents are mandatorily verified during account verification.
  • Self-exclusion requests are processed within 24 hours.
  • If problematic behaviour is identified, our team reaches out directly.
  • No promotional messages are sent to self-excluded users.
  • Limits requested for support are applied without any questions asked.

General Responsible Gaming Tips

  • Set a specific budget before you play and stick to it.
  • Only play with money set aside for entertainment — not money for living expenses.
  • Do not treat gaming as a source of income. Winning is never guaranteed.
  • Do not place bets when you are angry, under stress, or feeling down.
  • Take regular breaks — avoid playing for long stretches at a time.
  • Spend time with family and friends and keep those relationships strong.
  • Accept losses when they happen — do not try to recover them with more bets later.

Frequently Asked Questions on Responsible Gaming

Anyone under 21 is strictly prohibited from creating an account or placing bets at 95 ok. A national ID card or passport must be submitted for age verification at registration. If verification shows the user is underage, the account is permanently closed and any deposited funds are returned.

No, self-exclusion does not delete your account. It is suspended for a set period — during which you cannot log in, place bets, or make deposits. Once the period ends, the account becomes active again. However, if you request permanent exclusion, the account cannot be reopened.

Yes, but a request to increase the limit does not take effect immediately. For safety reasons, the increase only applies after a specified waiting period has passed. A request to lower the limit, on the other hand, takes effect immediately.

Contact the 95 ok support team directly — via 24/7 live chat or email. We will handle account protection requests from family members while maintaining confidentiality. Once a request is submitted with the necessary details, the team will act as quickly as possible.

Sports betting, such as betting on cricket, only becomes a problem when it goes out of control. What matters is the behaviour, not the type of bet. Betting for entertainment within a set budget and stopping when you lose is responsible behaviour. Repeatedly trying to recover lost money is harmful in any form of betting.

Send a message in Bangla directly via 24/7 live chat — you will get a near-instant reply. To send an email, write to [email protected]; replies are provided in both Bangla and English. For more general questions, check our FAQ page.